By Chuck Woodbury
It’s a familiar tune. I hear it often. Someone buys an RV from an out-of-town dealer, then when they need it serviced, their local dealer won’t do it — of if they do, then far into the future. “You didn’t buy from us,” they say.
So if you’re in the market to buy a new RV, keep this in mind. In today’s world, with RVs being cranked in record numbers — and with poor quality control, chances are excellent you’ll need that new RV serviced, and likely more than once.
Can you imagine buying a car — Ford, Honda, Chevy — and then have a dealer where you didn’t buy it turn you down when you needed service? What is wrong with the RV industry!
Here’s a letter I received today from reader Brena B. (last name withheld by request):
We bought our Coachmen RV in March, 2015. When we readied it for a second outing in May the air conditioner would not work. We called both Coachmen dealers near us in San Antonio and both refused us; Crestview RV in Selma asked if we had bought the coach from them, and when we said no, they said they might be able to get to us the end of August, three months away. The closest other Coachmen dealer was Ancira in Boerne, Texas and they refused to talk with us since we did not buy from them. Neither place was helpful when we were looking to purchase.
We had wanted a Ford chassis since the front seats swivel and neither dealer had a Ford and said they doubted they could get one. We then went out of town to purchase our RV.